Not a promise to stay together. A place to understand what comes next.
You can care deeply. And still feel far apart.
Some couples arrive after a particular event. Others cannot name the moment things changed—only that everyday life has begun to feel lonelier or harder.
You may still love each other and feel stuck. You may disagree about the problem, or about whether the relationship should continue. You do not have to share exactly the same view to begin exploring what is happening.
Couples counselling is not about winning an argument or having someone decide who is the better partner. It can help you understand the interaction between you, take responsibility where needed and make more considered choices about the relationship.
A note about safety: where there is fear, control or abuse, ordinary couples work may not be appropriate. Please read this first.
01 / WHAT BRINGS COUPLES HERE
Different stories. Familiar sticking points.
01
The same argument, again
One person pushes for a conversation; the other pulls away. A small issue becomes a much bigger one. You find yourselves defending, criticising or shutting down before either person feels heard.
The work may begin by slowing the exchange enough to notice the pattern—and what each of you is trying to protect or communicate.
02
Living alongside, not together
Life becomes logistics. Work, parenting and responsibilities fill the days, while affection, friendship or intimacy move to the edges. You may miss the relationship without knowing how to say so.
Conversations can explore what closeness means to each of you now, including differences in desire, emotional needs and time together.
03
Trust has been shaken
A betrayal, broken agreement or repeated disappointment can change the way you read even ordinary moments. One person may want to move forward while the other still needs questions answered.
Repair requires more than reassurance. It can involve acknowledging impact, clear responsibility and discussing whether reliable change is possible.
04
Life has changed the relationship
Parenthood, grief, caring responsibilities, money pressures, illness or a change in priorities can unsettle the balance between you. Roles that once seemed workable may no longer feel fair.
There can be space to name those pressures, reconsider expectations and talk about decisions without assuming that one person’s needs matter more.
02 / HOW THE WORK CAN UNFOLD
Make the pattern visible. Make room for another response.
No single sequence fits every relationship. These are examples of what a thoughtful counselling process can make space for—not a fixed treatment plan or promise of an outcome.
These examples apply only where joint work is appropriate and each person can participate freely and safely. They are not advice for managing abuse.
01
Understand the cycle
Rather than replaying every detail of a disagreement, you might look at a recent moment together. What happened first? What did each person feel or assume? What did you do next—and how did that land with the other person?
Naming the cycle can help separate the pattern from a story that one of you is simply “the problem”. This does not remove individual responsibility for harmful behaviour.
02
Say what is underneath
A complaint may carry a need that has become difficult to express: “I want to know I matter”, “I need more space”, or “I’m afraid this will happen again”. A slower conversation can help each person say more clearly what is at stake.
Listening is not the same as agreeing. The aim is to understand the experience before rushing to defend, solve or dismiss it.
03
Practise something different
You may work on how to pause when a conversation escalates, return to an unfinished issue, make a specific request or follow through on an agreement.
When repair is a shared goal, it can involve acknowledging hurt without minimising it and rebuilding reliability over time. Forgiveness, closeness and reconciliation should never be demanded.
03 / THE FIRST CONVERSATION
You don’t have to agree on everything.
You do need room to speak freely, a willingness to participate and a process that takes safety seriously.
Begin with what has brought you here
An initial conversation may explore what is happening in the relationship, what each person hopes might change, and any concerns about attending together. You can say that you feel nervous, sceptical, angry or unsure.
Ask how the process will work
Before work begins, the practitioner should explain their approach, how each person will have space to speak, privacy and its limits, and how separate contact or disclosures are handled. Ask whether any individual conversations form part of their assessment; arrangements vary.
Decide on a useful direction
You may want to reduce conflict, rebuild trust, understand a recurring pattern or consider the future of the relationship. Goals can be discussed and reviewed. You should not be promised a fixed number of sessions or a particular outcome.
WHEN YOUR HOPES ARE DIFFERENT
One of you wants to repair. One of you isn’t sure.
That difference deserves an honest conversation—not pressure to reach a quick decision. Counselling can sometimes help clarify whether there is a shared willingness to work on the relationship, and what each person would need to explore that.
Staying together is not the only acceptable outcome. A clearer understanding of your choices may matter just as much. If separation is being considered, emotional support is different from legal advice or mediation about parenting, finances or property.
If a partner does not want to attend, you can explore support for yourself. You cannot make another person participate, and individual work cannot promise to change them.
!
PLEASE READ BEFORE ARRANGING JOINT SESSIONS
Safety comes before relationship work.
If you feel frightened, controlled, monitored or threatened, joint counselling may not be safe or appropriate. Coercive control can involve isolation, surveillance, financial restriction or threats, even without physical violence.
Abuse is not simply a communication difficulty. You are not responsible for another person’s abusive behaviour. Seek individual advice from a specialist domestic and family violence service before arranging sessions together.
If you are in immediate danger in Australia, call 000. For specialist support, contact 1800RESPECT on 1800 737 732. If using this device could put you at risk, consider a safer device and specialist technology-safety advice.
04 / YOUR QUESTIONS
A few things you may be wondering.
Do we have to be in crisis to come?
No. Some people seek relationship support before difficulties feel entrenched—for example around changing roles, a major decision or a pattern they do not want to keep repeating. The relevant question is whether there is something you would like to understand or work on together.
Will the counsellor take sides?
Each person’s experience deserves attention, but that does not mean all behaviour is acceptable or responsibility is automatically shared equally. Ask how the practitioner balances both perspectives while addressing harm, power differences and safety concerns.
What if we argue in the session?
Disagreement can be part of understanding the relationship. A counsellor may slow things down, ask one person to speak at a time, or pause to notice what is happening. Threats, intimidation and fear need a safety response, not simply better communication rules.
What if my partner is reluctant to attend?
You can share why you are considering counselling and ask about their concerns, without pressuring them or promising what the process will achieve. Participation needs to be willing. If they do not want to attend, it may be useful to explore your own support options.
Is what we say confidential?
Confidentiality has legal and safety limits. Before counselling begins, ask how records are managed, when information might need to be shared, and how messages or conversations with one partner are handled. Before sharing sensitive details, ask how separate communications and safety concerns are handled, what information may be shared, and with whom. If you fear another person’s reaction, seek confidential advice from a specialist service first.
How many sessions will we need?
There is no reliable number that fits every couple. It depends on your circumstances, goals, the nature of the concerns and whether the approach is useful to you. Session frequency, progress and whether to continue should be discussed and reviewed rather than treated as a guarantee.
What are the fees, and can we attend online?
See the fees and session arrangements. No rebates are available. The 48-hour cancellation notice requirement is explained in the refund policy. Confirm the remaining arrangements before booking. If considering online sessions, also ask about privacy, safe contact methods and whether both people can speak freely.
Is couples counselling the same as mediation?
No. Relationship counselling focuses on emotional and relationship concerns. Mediation and legal advice have different roles, particularly for agreements about parenting, money or property. If those are your main needs, ask which appropriately qualified service can help.
Before beginning, it can help to understand the person guiding the conversation. Read about Isaac Bailey and bring your questions about suitability, safety and how he works.
Couples counselling sessions are 50 minutes: $155 before 5 pm and $165 for appointments starting at 5 pm or later.
The same fees apply in Wollongong, Dapto and online via Zoom. No rebates are available. See fees and practical details and enquire about availability.
WHEN YOU’RE READY
You don’t need the perfect words.
A useful first enquiry can be simple: the kind of support you’re looking for, a question about how counselling works, and a safe way to reply. You do not need to share your full story before deciding whether the fit feels right.